City of Walker, MI

Case Study

“The iCompass customer success team is amazing. If we have a problem, concern or want something changed, we can actually expect it changed that same day”

Prior to using iCompass, the City of Walker was physically storing records, including archived agenda packets and minutes in boxes. The system was not electronically searchable; nor was it quick to prepare these documents or make them accessible online.

Putting together agendas was a slow, laborious task, where PDFs were manually emailed between departments, categorized and numbered. In this system, errors and omissions were easily overlooked. This caused problems not only when mistakes went unseen, but also when they were identified and everything had to be re-submitted. With no single integrated system, it was time for change.

After a thorough investigation into potential solutions, iCompass emerged the clear winner. City Clerk Sarah Bydalek describes how the cloud-based software immediately appealed. The AgendaNotes iPad app integrated beautifully with their existing iPad technology, and the process of creating and uploading agendas became seamless.

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