Product Name Updates FAQs
In early January, as Diligent, we are combining our capabilities and solutions (under new names) to serve entire organizations, including the C-Suite and Board. Rest assured, this change does not affect your current offering, agreement or support services in any way. For any additional information, we encourage you to contact your customer success representative.
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1. What is happening in January?
Product names are changing. To simplify and improve our customer experience we continue to consolidate our brand under the Diligent name. You will see these new names on your product and in the market effective early January.
- Compliance and Ethics Training (formerly Compliance Wave Training): Create a culture of engagement with powerful microlearning tools.
- Conflicts of Interest Management (formerly COI Risk Manager): Identify and mitigate conflicts of interest with our powerful web-based solution.
- Gift and Entertainment Management (formerly G&E Manager): Empower employees to understand and comply with your gifts & entertainment policies.
- Policy Management (formerly Policy Manger): Give your employees the clarity and transparency to embrace your corporate policies in one easy-to-use integrated platform.
- Third Risk Party Management - Compliance (formerly Third Party Manager): Seamlessly onboard, screen, train, monitor and manage your third-party lifecycle with our industry-leading AI Engine. This third party management solution is specific to anti-bribery and anti-corruption (ABAC).
- Whistleblower and Incident Management (formerly Incident Manager): Build a speak-up culture with the most flexible case management and hotline service available.
These solution names remain the same.
- Due Diligence Services: Leverage our fixed-scope, risk-based due diligence products for evaluating third-party risk.
- Managed Services: Supplement and support your team with our bespoke services.
- Risk Intelligence Data: Find the most relevant results and reduce false positives with our adverse media search and monitoring data.
2. Is there any change to my contract terms or pricing?
No. All customer agreements remain as is.
No. All customer agreements remain as is.
3. Is there a change to how I log into my product?
No. You will continue to log into your service as you do today. If you navigate to the log in page via the home page of Steele, we suggest you bookmark the product log in page.
No. You will continue to log into your service as you do today. If you navigate to the log in page via the home page of Steele, we suggest you bookmark the product log in page.
4. Will my customer service or sales contact change?
No, there will be no changes to your sales and support contacts. You can expect the same high standard of personalized customer support. We are honored to be your partner and remain 100% committed to supporting you.
No, there will be no changes to your sales and support contacts. You can expect the same high standard of personalized customer support. We are honored to be your partner and remain 100% committed to supporting you.
5. Why is this happening now?
Earlier this year, Steele was acquired by Diligent, the global leader in SaaS governance, risk, and compliance (GRC). Now that we have integrated our recent acquisitions --- Steele, Galvanize and Accuvio --- we are making some changes and enhancements to provide a more consistent Diligent customer experience across our portfolio of products.
Earlier this year, Steele was acquired by Diligent, the global leader in SaaS governance, risk, and compliance (GRC). Now that we have integrated our recent acquisitions --- Steele, Galvanize and Accuvio --- we are making some changes and enhancements to provide a more consistent Diligent customer experience across our portfolio of products.
